Once you have completed the setup steps, follow these instructions for connecting each time and for activating the VPN.

Step 1

Double click the remote desktop shortcut file and your remote desktop should connect.

Step 2

Check that your OpenVPN Icon is green.

If it is green continue to Step 4

Step 3

If your OpenVPN Icon is not green, right click the icon and press connect.

If the OpenVPN fails to connect, please contact us by submitting a new ticket. (see below)

Step 4

Open the preinstalled browser

Do not use new one or clear cookies.

Navigate to https://www.whatismyip.org and verify that your IP address is the same as the one given you in the welcome email.

If this is correct, then continue to use.

To open a new ticket here:

Or by following this link: