Once you have completed the setup steps, follow these instructions for connecting each time and for activating the VPN.
Double click the remote desktop shortcut file and your remote desktop should connect.
Check that your OpenVPN Icon is green.
If it is green continue to Step 4
If your OpenVPN Icon is not green, right click the icon and press connect.
If the OpenVPN fails to connect, please contact us by submitting a new ticket. (see below)
Open the preinstalled browser
Do not use new one or clear cookies.
Navigate to https://www.whatismyip.org and verify that your IP address is the same as the one given you in the welcome email.
If this is correct, then continue to use.
To open a new ticket here:
Or by following this link: